European Union
As an EU consumer purchasing a digital product through a distance contract, you have a statutory right of withdrawal of 14 calendar days from the date of purchase under Article 9 of the EU Consumer Rights Directive 2011/83/EU.
Under Article 16(m), the right of withdrawal does not apply to digital content if performance has begun with the consumer's explicit prior consent and the consumer acknowledged that the withdrawal right would thereby be lost. This acknowledgement is collected at checkout.
If you have not yet accessed any course content, your full 14-day statutory right of withdrawal remains intact.
VEL Academy additionally offers a voluntary 60-day satisfaction guarantee for EU customers — whether or not course content has been accessed. Contact us within 60 days of purchase for a full refund, no questions asked.
For unresolved disputes, EU consumers may use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
United Kingdom
UK consumers have a statutory 14-calendar-day right to cancel distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Under Regulation 37, the cancellation right for digital content may be lost if supply has begun with the consumer's prior express consent and acknowledgement. This is collected at checkout.
If you have not yet accessed course content, your full 14-day cancellation right remains in force.
We extend our voluntary 60-day satisfaction guarantee to all UK customers — contact us within 60 days of purchase for a full refund, no questions asked.
United States
VEL Academy offers US customers a voluntary 60-day satisfaction guarantee from the date of purchase. If you are not satisfied for any reason within this period, you may request a full refund — no questions asked.
California residents: In addition to our voluntary guarantee, California residents retain all rights provided under California consumer protection statutes.
Consumers in other US states retain any rights granted under applicable state law, which we will honour in full.
All Other Countries
Customers purchasing from countries not listed above are offered our voluntary 60-day satisfaction guarantee from the date of purchase. If you are not satisfied for any reason within this period, contact us and we will issue a full refund.
Where local consumer protection legislation provides greater rights than our voluntary guarantee, those statutory rights will take precedence and we will comply with them in full.
Non-Refundable Situations
Refund requests will not be accepted in the following circumstances, except where required by applicable statutory law:
- The refund request is submitted after 60 calendar days from the date of purchase
- The course access has been shared with or transferred to another person in violation of our Terms of Service
- The account has been suspended or terminated due to a breach of our Terms of Service
- A refund for the same course or bundle has already been issued previously
- The request appears to be fraudulent or abusive in nature
How to Request a Refund
Processing & Timeline
- Acknowledgement of request: within 2 business days
- Refund decision: within 5 business days of request receipt
- Funds returned: 3–5 business days after approval
- Statutory deadlines (EU / UK): no later than 14 days from the date we agree to process, in accordance with applicable law
Upon issuance of a refund, access to the relevant course will be revoked. Certificates already issued remain valid.