Refund Policy

As an EU consumer purchasing a digital product through a distance contract, you have a statutory right of withdrawal of 14 calendar days from the date of purchase, under Article 9 of the EU Consumer Rights Directive 2011/83/EU, without the need to provide any reason.

Right of withdrawal and immediate access to digital content: Under Article 16(m) of the Directive, the right of withdrawal does not apply to digital content delivered over the internet if performance has begun and the consumer has given explicit prior consent and acknowledged that the right of withdrawal will thereby be lost.

At checkout, we ask for your explicit consent before granting immediate access to course content. If you provide that consent and begin accessing the course, the statutory 14-day right of withdrawal is forfeited in accordance with the law.

If you have not yet accessed any course content, your full 14-day statutory right of withdrawal remains intact. Contact us at info@vel.academy before accessing the content to exercise this right with no penalty.

VEL Academy additionally offers a voluntary 14-day satisfaction guarantee for EU customers even after course access has begun — provided that no more than 30% of the course content has been viewed. See Section 05 and Section 06 for full details.

UK consumers are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provide a 14-calendar-day right to cancel distance contracts from the date of conclusion of the contract.

Under Regulation 37, the cancellation right for digital content supplied over the internet may be lost if: (a) the supply of the digital content has begun with the consumer's prior express consent, and (b) the consumer has acknowledged that the right to cancel is thereby lost.

This acknowledgement is collected at checkout. If you have not yet accessed course content, your full 14-day cancellation right remains in force.

Additionally, under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the content does not meet these standards, you are entitled to a repair, replacement, or — where these are not possible — a price reduction or refund.

We also extend our voluntary 14-day satisfaction guarantee to all UK customers — provided that no more than 30% of the course content has been viewed.

There is no single federal statutory refund period for digital goods in the United States. However, the Federal Trade Commission (FTC) requires that refund policies be clearly disclosed, honest, and honoured as stated.

VEL Academy offers US customers a voluntary 14-day satisfaction guarantee from the date of purchase — provided that no more than 30% of the course content has been viewed. If you are not satisfied with your course within this period and have viewed less than 30% of the content, you may request a full refund.

California residents (CCPA / California Consumer Protection Laws): In addition to our voluntary guarantee, California residents retain all rights provided under the California Consumer Protection statutes, including the right to accurate disclosure of refund terms prior to purchase.

Other states: Consumers in states with specific digital goods or distance-selling consumer protection statutes (including New York, Texas, and Florida) retain any rights granted under applicable state law, which we will honour in full.